Help Center
We are an AI-powered platform that connects to your customer database (Postgres, Mongo, etc.), analyzes user behavior, and predicts which customers are likely to cancel their subscription in the next 30 days.
Not at all. We built this for Product and Success teams. Our "Auto-Mapper" handles the data complexity for you. If you can connect a database string, you can use our tool.
SaveYourClient is an early-warning system, not a crystal ball. Each client gets a risk score built from behavioral signals such as inactivity, login trends, support tickets and revenue changes, and every score shows the factors that drove it. We do not publish a single accuracy figure because it would depend entirely on your data. Use the scores to decide who to contact first, not as a guarantee that a client will or will not leave.
Until you tell us what really happened, scores rely on general rules of thumb. Mark clients as Churned or Retained on their page (or add a yes/no column to your CSV); once at least 5 clients have left, your model is trained on your own history instead: the clients who left, against those who have stayed with you for two months or more. If every file you upload lists all your active clients, turn on Treat clients that disappear from a new upload as churned in Settings and this happens by itself.
The Risk Score is a number from 0 to 100 indicating the likelihood of a customer leaving. A score of 80+ means high risk (requires immediate action), while 0-20 indicates a healthy, loyal customer.
Security is our priority. We use read-only access where possible, serve everything over HTTPS, encrypt the database passwords you give us, keep each account's data separate, and we do not sell your data. Check our Privacy Policy for details.
Manual syncs are unlimited. Automatic background syncs run daily for Pro users. You can always click "Sync Now" to get real-time analysis before a meeting.
We currently support PostgreSQL, MySQL, Microsoft SQL Server, Oracle Database, MongoDB, and SQLite. You can also upload CSV files directly if you don't want to connect a live database.
To connect a database running on your laptop (localhost), you can use a secure tunneling service like Ngrok or simply export your local data to a CSV/SQLite file and upload it using the "File Upload" tab in the Connections manager.
Yes. Our ingestion engine performs a "Deep Scan" on MongoDB collections. It automatically flattens nested objects (e.g., subscription.plan.price) so you can easily map them to our system fields without writing complex queries.
Yes. You can cancel your subscription directly from the dashboard settings. You will retain access until the end of your billing period. There are no cancellation fees.
Yes! We offer a 14-day free trial of the Pro plan so you can see the AI in action with your own data before you pay.
The system will stop syncing new data until you upgrade to Pro. You will not lose your existing data, but you won't get updated risk scores for clients beyond the limit.
Yes. Selecting the Yearly billing option gives you 2 months free (roughly 17% off) compared to the monthly rate.