Privacy Policy

Introduction

At SaveYourClient ("we", "us"), trust is our currency. This policy outlines our commitment to protecting the privacy of our users and their customers. We operate on a "Data Minimization" principle: we store only what is needed to score risk and show you results.

1. Information We Collect

We collect information to provide better services:

A. Account Information

• Identity: Name, email address, company name
• Billing: Payment details via Paddle (we never store raw credit cards)

B. Ingested Data (Your Customers)

Databases you connect (PostgreSQL, MySQL, MongoDB, SQL Server, Oracle, SQLite) and CSV files you upload are used to generate risk scores.

• We never sell customer data
• No training of shared models without your explicit opt-in (Settings), and only on anonymised numbers, never names, emails or ids
• Your data remains yours; we act solely as a Data Processor

2. How We Use Information

• Prediction: Train custom Random Forest models for your business
• Insights: Generate Churn Risk Scores on your dashboard
• Communication: Security alerts, technical notices, retention insights
• Maintenance: Detect and fix technical issues

3. Security & Data Retention

• Encryption: HTTPS (TLS 1.2/1.3) in transit; database passwords you provide are encrypted before storage
• Isolation: Logical separation of your data
• Retention: Metadata & risk scores retained for trends

Soft Deletion: Data marked “Archived” immediately
Hard Delete: Permanent deletion available on request

4. Your Data Rights

• Access: View/export personal data via dashboard
• Correction: Update inaccurate information
• Deletion: Right to be Forgotten
• Portability: Export reports in CSV/JSON

5. Service Providers We Use

• Paddle processes payments and is the merchant of record for subscriptions.
• Website chat (run by us, no third-party chat widget): messages you type, the page you were on, your browser time zone are stored on our servers for 7 days, and the account email if you are signed in, so our team can reply. Answers come from our published product information; Google's Gemini service is used only to phrase them, and receives the topic and our approved facts, never what you wrote. When a chat starts or you ask for our team, a short notification with the start of your message goes to our private team channel on Discord. Ably delivers a signal that something changed so replies appear instantly; no message text goes through it. Do not put passwords or payment details in the chat.
• Email delivery (SMTP) sends account, password-reset and alert emails.
• Content delivery networks and fonts (jsDelivr, cdnjs, Google Fonts) serve page styles and scripts, so your browser contacts them when a page loads.

6. Contact Us